Privacy Policy
Effective Date: January 2026
Introduction
Total Hail Solutions (“we,” “us,” or “our”) is committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website, forms, communications, and in-person interactions.
Information We Collect
Information You Provide
We collect basic personal information necessary to provide our services, including:
- Name
- Phone number
- Email address
- Vehicle information
- Photos related to vehicle damage
Additional information such as VIN numbers, insurance details, or other sensitive vehicle data is collected directly by our team offline and not through our website.
Automated & Communication Data
We also collect information through:
- Website forms and chat interactions
- SMS, email, and phone communications
- Call recordings (for internal use)
- Website analytics and advertising tools
How We Use Your Information
Your information is used for:
- Scheduling inspections and appointments
- Communicating about repairs and services
- Providing insurance claim guidance
- Internal record-keeping
- Customer support and follow-ups
- Promotional and marketing communications (opt-in only)
All customer data is stored securely within our Go High Level (GHL) CRM system and used strictly for internal business purposes.
SMS, Email & Phone Communications
By submitting your information and opting in, you agree to receive:
- Appointment confirmations and reminders
- Repair updates and service information
- Claim-related communications
- Promotional messages and follow-ups
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to SMS messages or by contacting us directly.
All SMS, email, chatbot, and call communications are managed through our CRM system.
Call Recording
We record phone calls for internal quality assurance, training, and operational purposes. These recordings are used internally only and are not shared or sold.
Payments
Payments and bookings may occur:
- In person
- Online
- Over the phone
All payments are processed securely through Square. We do not store or retain credit card or payment information on our servers.
Advertising, Analytics & Tracking
We use the following tools to understand website usage and improve marketing efforts:
- Google Analytics (GA4)
- Google Ads
- Meta (Facebook) Pixel
- Google Tag Manager
These tools may collect anonymized data such as IP address, device type, and browsing behavior. This data is used for analytics and advertising optimization only.
Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Customer data is used internally by Total Hail Solutions only.
Data Security & Retention
We implement reasonable administrative, technical, and physical safeguards to protect your information. Data is retained only as long as necessary for business, legal, or operational purposes.
Eligibility
Our services are intended for individuals of legal driving age.
Your Rights
You may request to:
- Access your personal information
- Update or correct your information
- Request deletion where applicable
Requests can be made by contacting us directly.
Policy Updates
This Privacy Policy may be updated from time to time. Updates will be posted on our website, and continued use of our services constitutes acceptance of those changes.
Contact
Total Hail Solutions
Email: info@totalhailsolutions.com
Website: https://www.totalhailsolutions.com




