The Solutions Group

The Solutions Group restores what matters with trusted hail, storm, and collision repair—delivered by experts nationwide.

Total Hail Solutions

Specializing in fast, professional hail damage repair, we work with drivers and insurance providers to restore vehicles efficiently and to the highest standards.

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Total Collision Solutions

We deliver expert auto body repair with a focus on quality, speed, and customer care—returning vehicles to their pre-accident condition with precision.

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Total Glass Solutions

We deliver in-shop auto glass repair with a focus on safety, proper installation, and precision—ensuring your windshield and glass meet modern vehicle standards.

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Total Storm Solutions

From roofing to siding, we provide dependable storm damage restoration for residential and commercial properties—bringing peace of mind when it matters most.

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Table of contents

Privacy Policy

Effective Date: January 2026

Introduction

Total Hail Solutions (“we,” “us,” or “our”) is committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website, forms, communications, and in-person interactions.

Information We Collect

Information You Provide

We collect basic personal information necessary to provide our services, including:

  • Name
  • Phone number
  • Email address
  • Vehicle information
  • Photos related to vehicle damage

Additional information such as VIN numbers, insurance details, or other sensitive vehicle data is collected directly by our team offline and not through our website.

Automated & Communication Data

We also collect information through:

  • Website forms and chat interactions
  • SMS, email, and phone communications
  • Call recordings (for internal use)
  • Website analytics and advertising tools

How We Use Your Information

Your information is used for:

  • Scheduling inspections and appointments
  • Communicating about repairs and services
  • Providing insurance claim guidance
  • Internal record-keeping
  • Customer support and follow-ups
  • Promotional and marketing communications (opt-in only)

All customer data is stored securely within our Go High Level (GHL) CRM system and used strictly for internal business purposes.

SMS, Email & Phone Communications

By submitting your information and opting in, you agree to receive:

  • Appointment confirmations and reminders
  • Repair updates and service information
  • Claim-related communications
  • Promotional messages and follow-ups

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to SMS messages or by contacting us directly.

All SMS, email, chatbot, and call communications are managed through our CRM system.

Call Recording

We record phone calls for internal quality assurance, training, and operational purposes. These recordings are used internally only and are not shared or sold.

Payments

Payments and bookings may occur:

  • In person
  • Online
  • Over the phone

All payments are processed securely through Square. We do not store or retain credit card or payment information on our servers.

Advertising, Analytics & Tracking

We use the following tools to understand website usage and improve marketing efforts:

  • Google Analytics (GA4)
  • Google Ads
  • Meta (Facebook) Pixel
  • Google Tag Manager

These tools may collect anonymized data such as IP address, device type, and browsing behavior. This data is used for analytics and advertising optimization only.

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Customer data is used internally by Total Hail Solutions only.

Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information. Data is retained only as long as necessary for business, legal, or operational purposes.

Eligibility

Our services are intended for individuals of legal driving age.

Your Rights

You may request to:

  • Access your personal information
  • Update or correct your information
  • Request deletion where applicable

Requests can be made by contacting us directly.

Policy Updates

This Privacy Policy may be updated from time to time. Updates will be posted on our website, and continued use of our services constitutes acceptance of those changes.

Contact

Total Hail Solutions

Email: info@totalhailsolutions.com

Website: https://www.totalhailsolutions.com