Privacy Policy

Effective Date: January 2026

Introduction

Total Hail Solutions ("we," "us," or "our") is committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website, forms, phone communications, and in-person interactions. By using our website or services, you acknowledge and agree to the practices described in this policy.

Information We Collect

Information You Provide

We collect basic personal information necessary to provide our services, including:

• Name
• Phone number
• Email address
• Vehicle information
• Photos related to vehicle damage
  

Additional information such as VIN numbers, insurance policy details, or other sensitive vehicle data may be collected directly by our team during in-person or phone interactions and is not submitted through website forms.

Automated & Communication Data

We also collect information through:

• Website forms and chat interactions
• SMS, email, and phone communications
• Call recordings (for internal use)
• Website analytics and advertising tools

How We Use Your Information

Your information is used for:

• Scheduling inspections and appointments
• Communicating about repairs and services
• Providing insurance claim guidance
• Internal record-keeping
• Customer support and follow-ups
• Promotional and marketing communications (opt-in only)
  

All customer data is stored securely within our internal customer relationship management system and used strictly for internal business purposes.

SMS, Email & Phone Communications

By submitting your information and opting in, you agree to receive:

• Appointment confirmations and reminders
• Repair updates and service information
• Claim-related communications
• Promotional messages and follow-ups
  

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to SMS messages or by contacting us directly.

All SMS, email, chatbot, and call communications are managed through our internal customer relationship management system and are not shared with third parties for marketing purposes.

Fleet Services is a program offered by Total Hail Solutions. To communicate with you about a Fleet Services inquiry, Total Hail Solutions uses phone and text messaging services registered to HailScanPros LLC, DBA THS Automotive Consulting. Any calls or texts you receive about a Fleet Services inquiry will come from this registered line.

Call Recording

Phone calls may be recorded for internal quality assurance, training, and operational purposes. Recordings are stored securely and are not shared with or sold to third parties.

Fleet Services inquiries are contacted using the phone and text messaging services registered to HailScanPros LLC, DBA THS Automotive Consulting, as described under SMS, Email & Phone Communications above. Any recording associated with those calls occurs on that registered line. HailScanPros LLC is a separate legal entity from Total Hail Solutions, and neither company acts on behalf of the other.

Payments

Payments and bookings may occur:

• In person
• Online
• Over the phone
  

All payments are processed securely through a third-party payment processor. We do not store or retain credit card or payment information on our servers.

Advertising, Analytics & Tracking

We use the following tools to understand website usage and improve marketing efforts:

• Google Analytics (GA4)
• Google Ads
• Meta (Facebook) Pixel
• Google Tag Manager
  

These tools may collect anonymized data such as IP address, device type, and browsing behavior. This data is used for analytics and advertising optimization only.

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Information may be shared with affiliated companies within The Solutions Group only when necessary to coordinate services. Customer data is never sold, rented, or shared with unaffiliated third parties for marketing purposes.

HailScanPros LLC, DBA THS Automotive Consulting, is a separate and independently operated legal entity and is not part of The Solutions Group. Contact information submitted through a Fleet Services inquiry is processed through the phone and text messaging services registered to that entity solely to deliver the communications described above. Total Hail Solutions and HailScanPros LLC are not agents, partners, or joint venturers of one another, and each is responsible solely for the services it provides.

Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information. Data is retained only as long as necessary for business, legal, or operational purposes and is securely disposed of when no longer needed.

Eligibility

Our services are intended for individuals of legal driving age. We do not knowingly collect personal information from minors.

Your Rights

You may request to:

• Access your personal information
• Update or correct your information
• Request deletion where applicable
  

To make a request, contact us at info@totalhailsolutions.com. We will respond to verified requests within a reasonable timeframe.

Policy Updates

Total Hail Solutions reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after any update constitutes acceptance of the revised policy.

Contact

Total Hail Solutions

Email: info@totalhailsolutions.com

Website: https://www.totalhailsolutions.com